Don’t just take our word for it, below are the thoughts of our customers and what they think of the level of service we offer.
Very impressed with your service, response and friendliness.We only placed a very small order, but have been treated like a loyal and large customer.Thank you – it creates a very good impression!ChrisChris
I'm Jorge, yesterday i received the package with the self backed adhesive EPDM tape. WHAT AN INCREDIBLE PRODUCT! Trust me, I'm really really happy with the RH NUTTALL's service... awesome company. From now I'm prepared to place the order to buy the rolls of this product.Thank you so much!Jorge
Order received this morning, thank you for your excellent service, the product is perfect.
I am going to request that our purchasing department obtain quotations from you when we need to re-stock on our existing seals.
I would just like to say that my recent order 415 for 200 qty gaskets which I placed early Monday morning has just arrived today at 08:45.
This order was very urgent and when I spoke to Matt at 9am on Monday he understood the urgency of the order and he set the wheels in motion to obtain the material from Europe via your suppliers.
He kept me in the loop constantly throughout the week and it looks like my customer’s order should leave on time this evening…
Give yourselves a pat on the back!!!
Many thanks for all your help. Really professional service. I can confirm that we have received the washer and production is now in full swing.
Please can you inform all involved how this has helped ******* Limited and what service your company has given in our time of need.
Again many thanks and really appreciated.
Just wanted to say a big ‘Thank you’ to you all for service that exceeds expectations.The order for poly washers came this morning and enables us to despatch some export goods that we have promised.Well done and we look forward to doing more business with yourselves.Kind regards Gordon LucasGordon
I understand someone called earlier this week with regards to our recent order.
Apologies! It seems that I told everyone else in the building how quick you turned the order around but neglected to tell you how pleased I was :)
Awesome service and price. No need for us to look elsewhere when these jobs arise.
Just wanted to say a big thank you for your co-operation yesterday and for ensuring that our order with you was with us by this afternoon.
We really appreciated your urgency and the excellent customer service.
Thanks very much to you and team for getting those nylon washers to us so quickly. I will certainly recommend you to our procurement department.Charl
Thank you for the first-class service you have given on what must be a trivial order for your company. It was a pleasure to deal with Jo Goss who rang back each time as promised, and had my order dispatched very promptly. As a 'front-man' to R. H. Nuttall you could hardly have chosen a better representative than Mrs Jo Goss.Ray Read
I would like to compliment your company on excellent service. The products ordered yesterday were safely delivered by Fedex today. The products are exactly as ordered. Whilst I appreciate that the order was only small, I feel that I have received first class service and I was also impressed with the follow up email.
May I take this opportunity to say how happy we are with the service provided by RH Nuttall’s. The staff are always happy to help and keen to make sure a smooth transition from order to delivery. We manufacture components to the aircraft industry and as such we have to use the best quality products on the market. We have been so impressed with the products we’ve ordered in the past that we are now in the process of opening an account with yourselves. We look forward to using you as our sole supplier for all neoprene and soft rubber in the future.Steve
Sincere thanks to your MD, Mr Ian Nuttall, also to Brad, in helping us with our dinghy problem and for sending the Hypalon to carry out repairs. It is such a pleasure to experience great customer service. Please keep it up as it’s very special and highly valued by us, your customers. So well done. Regards to you allTony Baylee
"Hi Phil, I received the washers yesterday. I just wanted to say thanks very much for a great service and for throwing in a few extra. I really appreciate that. Brilliant service and I wish I had found you guys before now."Martin
I'm really glad we found your business as i have to say it’s been a painless operation from first contact, to actually getting the goods ordered. We will be back in touch once the trails that we need these washer for, are over in the next 4 to 6 weeks. Have a great weekendNick.Nick
"Dear Steve, I recently wrote to you on behalf of the Museum Of Bath at Work asking if it was possible that you could send us some gaskets material samples/off cuts which we could use to make custom size and shaped seals to help restore/maintain some old fizzy drinks machinery which is in the museum. I am writing to you thanking you for your generosity in sending us the samples gasket material which we have already used some of to replace the gaskets on some of the machinery and hopefully will enable us to run and demonstrate the fizzy drinks machine to the public in the near future. Many thanks again."R Philips
"Hi Jo, Steve, I received your products this morning and they look great! Thank you for your fast service and kind support. Best regards."Wilfred
"Hi Phil, Just received our order, absolutely bang on! It's a pity the rest of our suppliers can’t be as fast and efficient as yourselves. Kind Regards."Dave
"I thought you might like to see some photos of how we ended up using your foam strips. Please pass on our thanks to Steve and all your team for their assistance. The speedy delivery you were able to arrange of the extras was especially important for us in finishing on time. Many thanks again."Martyn
"Hi Brian, thanks for the ejection packing foam. Got me out of a hole and really appreciative as always at the speed of service. Thanks again."Chris Joseph – Dixon Tools
"Hello Bryan, I have received the items many thanks. I must say it is refreshing to find a company that actually does what it says so efficiently and effectively. I expect to have further needs in the future so will be in touch. Greatly appreciated."Keith
"Dear Sir, I just wanted to say thank you for the excellent service provided by your company, in particular the assistance given to me by Steve P. It is difficult, as an individual, to find help with difficult to solve problems these days unless you are a large company with large orders. My problem was the need for a small, fuel proof, Viton sealing washer used in a fuel valve for a motorised glider that is now 25 years old and no longer available. I very much appreciate the help that you have given and feel sure that it will provides a solution to my problem. Thank you."John Matthews
"Hi, Phil. I received the order with a super-fast delivery, the washers are perfect. Thank you for an easy transaction and professional service, I'm very happy. Regards and all the best."Jim
"A short word of gratitude to express my appreciation of the excellent service I have received for which, in reality, must be a very small order. If only every organisation could be so helpful and willing to deal with assisting end users in so excellent a manner. Your company name will be deposited with my local merchants as more often than not they look completely blank when asked for EPDM type washers which do not conform other than to the limited ranges they hold in stock! Again my heartfelt thanks."Alwyn
"A massive thank-you for your amazing team and company! I have trawled the world to find washers for our 28 year old espresso machine by Victoria Arduino. Only you gave me an instant response. There must be thousands of frustrated espresso coffee machine owners out there. You need to start selling a special line in grouphead washers and gaskets - they'll fly out! Thanks so much!"David
"Hi, I wish to thank Ian who sent me 4 pieces of cork/nitrile 3 mm thick 4" square samples of C2040. I used one piece to make a ring gasket for a fuel tank cap on a WWII Jeep. Material is super tough and excellent material as it is fuel resistant. Perfect for the job and many thanks again for being so helpful."Eric C Fleming
"A first class service as ever. Nuttall's have dug me out of a real hole yet again - we know we can always depend on you guys."Chris
"My gasket arrived earlier this week and I write to thank you most warmly for supplying it. I had not really expected to receive such a warm welcome when I phoned you. It is a rare pleasure to find someone so ready to assist. The gasket is a perfect fit."Peter
"Many thanks for your help over the past week or so with providing the parts we needed for our prototypes. I wanted to write to you to let you know that the level of service I have experienced is fantastic and, sadly, very rare. Even though the value of our order was trivial you could not have been more helpful - offering good advice, rapid response and a very personal interest and evident desire to help. Compared with some of the experiences I have had with suppliers this was sheer joy! I will definitely use your company again for any rubber / foam components we need and I have already strongly recommended you to some contacts. I know nothing whatever about your business but, on the evidence of my interactions, you deserve to be very successful."Maurice