Frequently Asked Questions

Before contacting us please check below that the answer to your query isn't detailed below. Please find a list of answers to questions we frequently get asked about different areas of our business. If after reading the whole section you feel your question still hasn't been answered please feel free to contact a member of our sales team for further clarification.

1.) How do I get a price on an item I require?

Please feel free to fax, email, or telephone your requirements through. The relevant contact information can be found on our "contact us" page.

2.) How quick will my enquiry be dealt with?

Emailed or faxed enquiries will be dealt with as quickly as possible and on a "first come first serve basis". Whilst we aim to provide a reply to your enquiry within 24 hours from receipt, this is often governed by how quickly we can gain information on what your requirements are and how quickly we can obtain raw material prices from our suppliers. Normal working hours are Monday to Friday. If you require an urgent price please feel free to phone a member of our sales team who will be more than happy to help with your requirements.

3.) Do you have a trade counter or can we come and see you?

Please note that whist RH Nuttall Limited are more than happy to sell our products to the general public, we do not have a specific trade counter and meetings are by appointment only. Please feel free to phone a member of our sales team if you want to come along and see us

4.) How do I place an order?

Orders can be emailed, faxed or phoned through. Whilst we do take verbal orders over the phone, we prefer to have requirements detailed down in writing to avoid confusion. For individuals who do not have access to an order form, one can be printed off by clicking here. Please visit our contact page for the correct method of contact. Please note that we accept payment by credit/debit card, cheque, or BACS transfer. Please note that existing customers can apply for a credit account. For all new customers our sales team will email over a proforma invoice detailing the full amount to be paid including VAT and carriage charges where applicable, and in turn this can then be paid by one of the pre mentioned methods prior to despatch. Job cards will not enter the shop floor area until payment is received in full. Delay in payment will subsequently mean a delay in the quoted lead time.

Please always state your unique quote reference number when placing an official order. This can be found at the top left hand corner of every quotation. This allows us to find your original enquiry and in turn process your order quicker.

5.) Are prices quoted excluding VAT?

Please note that any price that is quoted by our Company will be excluding VAT. The current rate of VAT is chargeable at 20%. This does not apply to our foreign customers or anyone else who is VAT exempt.

6.) What are your carriage charges?

Carriage will also be quoted as "ex works", meaning that carriage charges will be added to your order. For a full breakdown of our carriage charges please feel free to contact a member of our sales team. Carriage is normally dictated on a number of factors, including weight, quantity ordered and overall value of order. Our standard rate of carriage is £10.95 up to 20kgs for mainland UK, and then an additional 50p per kilo thereafter. This is subject to change and is at the discretion of the company. For an accurate figure on carriage please ask a member of our sales team prior to ordering. Carriage paid is only applied to some orders over £1000 in value, but again is subject to change without prior notice. Orders that are shipped abroad will be estimated at time of ordering. This is variable and governed by the specific carrier we use. Orders placed can be collected from our works if required, but please make arrangements prior to arrival. Pallet charges start at £40 but again are dicatated by size, weight and final destination. We do not send goods out via standard first class Royal Mail due to lost items having to be remade at the companies expense. All goods sent out will require a signature upon arrival as proof of delivery.

7.) How will my order be delivered?

Standard delivery methods that our company use are two dedicated and independent carriers as well as Royal Mail Recorded Delivery.

8.) How long does delivery take?

Lead times will always be detailed on an official emailed or faxed quote. Please note that lead times are an estimate and if a specific date is required please inform a member of our sales team prior to ordering. RH Nuttall Limited is a manufacturer of all goods provided, and although we feel our lead times are relatively quick, please calculate in the manufacturing process prior to ordering. We do not hold many bespoke items in stock and the majority of times simply cannot provide a same day service on these items!! Standard sheet, or small runs of standard parts can sometimes be provided on a next day basis, but is dependent on a whole host of factors. Please ask a member of our sales team if you are in an urgent need of delivery and we are always happy to help. Items sent on Royal Mail Recorded Delivery can take up to 5 working days to arrive.

9.) Do you operate a minimum order charge?

We do operate a minimum order value in the region of £32.50 dependant on what your requirements are. This is also subject to additional carriage charges and VAT on top. We often get asked why we charge this so please note that this merely covers the cost of setting machines, covering labour costs, paperwork costs and postage of the invoice. On top of this we then lose approximately 21% in corporation tax to the government. Please note that the minimum charge is also subject to VAT and carriage charges too. Please ask a member of our sales team about your specific requirements.

10.) What is your returns policy?

Unwanted Goods

i) for businesses only: We do not offer refunds or exchanges for unwanted goods, unless they are faulty or identified as damaged on receipt of delivery;

ii) for private consumers only: We do not offer refunds or exchanges for unwanted goods, unless they are faulty or identified as damaged on receipt of delivery, except those covered by the Consumer Protection (Distance Selling) Regulations 2000. Please also note that these regulations do not apply to cut sheet, cut strip or any other item which has been manufactured, cut or supplied to your personal specifications. If you require further clarification, please contact us before you place your order.Any returns must be agreed and authorised by us in writing before they can be accepted. This does not affect your statutory rights.

11.) What are your shutdown dates?

RH Nuttall Limited closes for certain dates throughout the year. Click on the following link for a full holiday closure dates list. Please note that the weeks prior to a holiday and those immediately after a holiday period are extremely busy times for us, so ordering should be planned accordingly.

12.) Do you do samples?

We are more than happy to offer samples of most items that we have quoted out on in order for you to ascertain whether the proposed item is suitable for your specific application. Please be aware though that this can sometimes be a time consuming task due to us having to break machines down in order to produce the specific and bespoke sizes required. Please allow up to seven working days for samples to arrive before chasing them with our sales team. All samples requested are immediately taken onto the shop floor for production, but lead times can depend on what jobs are currently being made on that specific machine. We do not charge for samples prior to bulk production but we do stress to be polite in your request. Please always supply your full address upon asking for samples as this will also help speed the process up. No time wasters please. 

13.) What are your commercial tolerances?

Please click here to view our commercial tolerances.

14.) Do you have a form to submit my credit card details?

Please click here to submit your cedit card details for payment of an invoice. Credit card details can also be given over the telephone to any member of our sales team.

15.) Do you have a company brochure?

For those individuals who would like a hard copy of our company brochure, with the sample swatches attached,  please feel free to ask a member of our sales team and they will gladly post one out to you.

16.) How do I pay for my goods?

Items can be paid via cheque, BACS, or credit/debit card over the telephone. We do not have access to a paypal account. Credit card details can also be supplied on an authorisation form (click here). For a copy of our bank details, in order to pay via BACS, please contact steve@rhnuttall.co.uk who will send these through to you. Please quote your invoice number on all requests for security reasons. Please note that until the chosen method of payment has cleared into our bank account no job will be started on the shop floor, but please be aware that dedicated materials may be purchased and associated costs involved may be subsequently charged to you if orders are cancelled. Please also see question 4.

17.) I need a VAT invoice for my goods you supplied - who do I speak to?

Please be aware that invoices are sent separately to the goods. Invoices are currently typed externally and posted out second class. Please allow up to 10 working days from receipt of goods before requesting a duplicate where possible. If a duplicate invoice is required please contact nicola@rhnuttall.co.uk who will assist you with this. Please include your name, company, date purchased, order number etc to help speed the process up.